Caught between a Contact US and an FAQ

After 24 hours trying to register for the ‘viamichelin’ site to upgrade a friend’s SAT-NAV (the catchall message was ‘there is a technical fault at this time, please try later’), I decided to call someone.
Except there was no phone number and the company is based in France, but they do have a webform, on their ‘Contact Us’ page, so I thought I’d give that a shot, you know along the lines of “I am using your website to contact you about registering, for which I need the use of your website …”.
Anyway, there’s a request to read the FAQ before using the ‘Contact Us’ form, so I did.
Here’s what I got:
michelin FAQ
Can you see the input boxes on the left? No me neither.

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