Well they did ask!

After a series of online chat and email sessions which failed to solve a problem with my NAS box, I was asked to take the customer satisfaction survey. My favourite question and the first possible answer was this:

“You have indicated that the communications skills of the agent was unsatisfactorily. In order for us to understand the factors that affected your rating decision, please assist us by selecting contributing factors from the following:

The support engineer had a very thick accent and is very difficult to understand.”

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