Comments on: No, let me take *you* through security https://leecrampton.co.uk/no-let-me-take-you-through-security/ Lee Crampton - The rural virtual url life of a software developer Wed, 04 Nov 2009 22:49:02 +0000 hourly 1 https://wordpress.org/?v=5.9.15 By: Keith Edmunds https://leecrampton.co.uk/no-let-me-take-you-through-security/comment-page-1/#comment-796 Wed, 04 Nov 2009 22:49:02 +0000 http://leecrampton.co.uk/?p=343#comment-796 I’ve had calls from my bank – number withheld, of course – and the first thing they ask after introducing themselves is digits X and Y of my security code. I’ve written to my bank pointing out how stupid this is, and how they are contributing to the general public’s lack of awareness of security. Three phone calls to another customer of the same bank, purporting to be from their security staff investigating some odd transactions, and I have that person’s full six-digit security code.

The bank don’t think this is a problem.

Words fail me.

]]> By: Linda Mellor https://leecrampton.co.uk/no-let-me-take-you-through-security/comment-page-1/#comment-795 Wed, 04 Nov 2009 19:20:38 +0000 http://leecrampton.co.uk/?p=343#comment-795 Good rant!

I wish these companies would wise up to the value of proper human customer service and stop cutting costs by implementing these Robot security and fraud checks

Sounds like a very dodgy transaction!

🙂

Linda

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