Having endured significant issues since my adsl upgrade a month ago, I decided to make use of the telephone support line to Netgear. The several lengthy sessions, each with a different ‘engineer’ usually comprise:
a) confirmation of serial number, name and address, email, phone number
b) review of the problem, usually with the wrong summary and conclusion
c) revisit every single permutation of resetting, disabling firewall, changing IP address etc
I was getting a little frustrated to say the least, having done just what was asked several times over (and having been on the phone for a total of about two hours), so I decided to wait until I could try out some more hardware.
Today I received an email simply asking me to ‘press and hold the reset button for 30 seconds’ on the router.